Refund policy

Policy Applicability and Terms

Thank you for choosing to use the Bee&Beaver Portal (A company of Nyfah Groups). By proceeding with a purchase or any transaction on BeeBeaver.com, you agree to adhere to the terms outlined in this policy without alteration. If you do not agree with these terms, we recommend refraining from conducting transactions on our platform.

Please note that the terms governing returns, refunds, or order cancellations on BeeBeaver.com may be updated periodically. We encourage you to review this policy each time you use our portal to ensure you are familiar with the current terms and conditions.

Exchange Procedures

Please fill up this form for you exchange request- Exchange Form

We strive to provide a seamless experience for exchanges within 3 days from the date of delivery. Once our team accepts your exchange request, you will receive a confirmation via your registered email. Our logistics partner will arrange pickup of the returned item within 24-48 hours, with two attempts made for pickup. In case of unsuccessful pickup attempts, you may write to us at buzz@beebeaver.com 

Upon receipt at our warehouse, each product undergoes a quality check. Once approved, exchange requests typically take between 7-10 working days for processing. If the requested size is unavailable, we offer alternatives such as exchanging for another product or issuing you a discount code.Please ensure products returned for exchange are in their original condition; items that show signs of wear or damage may not qualify for an exchange. 

For return orders, please note that we do not accept any return orders. 

Cancellation Policy

Cancellation of Cash on Delivery (COD) orders is permissible until the order is dispatched from our warehouse. However, prepaid orders are final and non-refundable. 

Conditions for Exchange

You may initiate an exchange under the following circumstances:

- The product does not fit properly.

- Both the product and its shipping package are damaged.

- The product is defective.

- They must be unworn, uncleaned, and untampered with.

- Brand tags, original packaging, and accompanying accessories must remain intact and undamaged.

- The product should not have any alterations unless the defect is vendor-related.

- Returns for the exchange must match our records and include the complete set if purchased as part of a set.

- Products must be in unused, undamaged, unwashed, and saleable condition.

 We reserve the right to decline exchange requests that do not meet the above conditions.

Customer Support

 For any queries or concerns regarding exchanges or cancellations, our customer support team is available to assist you. You can email us at buzz@beebeaver.com. Our support team operates Monday to Saturday from 11:00 AM to 6:00 PM and ensures timely resolution of all inquiries within 48 hours. 

We value your understanding and cooperation in adhering to these policies, which are designed to enhance your shopping experience with Beebeaver.com. Should you have any further questions, do not hesitate to contact us. Your satisfaction is our priority.